FAQ

❓ Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly on our website by selecting the products, adding it to your cart, and proceeding to checkout. If you face any issues, you can contact us via WhatsApp or email.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and advance bank transfers. Online payment options may be available soon.

3. How long does delivery take?

Orders are usually delivered within 7 to 10 working days. Delivery time may vary depending on your location and courier availability.

4. Which courier service do you use?

We primarily ship through TCS, but also use Leopards and PostEx depending on location and availability.

5. Can I track my order?

Yes! Tracking details are available upon request. Just send us your order number via WhatsApp or email.

6. What is your return policy?

Please refer to our [Return & Refund Policy] for full details. We accept returns under certain conditions. Delivery charges are non-refundable.

7. Are your products original and safe?

Absolutely. All our products are 100% original, tested, and safe for use. Ingredients and usage instructions are provided with every item.

8. Do you offer discounts or promotions?

Yes, we often run promotional sales and bundle offers. 

9. Do you deliver outside Pakistan?

Yes, We can ship (Term and Condition Applies).

10. How can I contact customer support?

You can reach us via:
📧 Email: support@hmporganic.com
📱 WhatsApp: +92 301 9122610
We respond within 24 hours during working days.