Return and Refund Policy

🔄 Return & Refund Policy

Last updated: August 8, 2025

At Home Made Products, customer satisfaction is our top priority. We understand that sometimes, a return may be necessary. Please read our return and refund policy carefully to understand how we handle such cases.

📦 General Return Conditions

• Returns are accepted within 07 days of delivery.

• The product must be unused, in original packaging, and in resalable condition.

• Return requests can be made through our customer support at support@hmporganic.com or WhatsApp +92 301 9122610.

🚚 Delivery Charges (DC) & Refund Deductions

• Delivery charges paid in advance are non-refundable in any case.

• If a parcel is returned after full payment, the delivery charges will be deducted from the refunded amount.

• Refunds (excluding delivery charges) will be processed within [3–7 working days] after we receive the returned product and verify its condition.

❌ Fake or Unjustified Returns

• In cases where the parcel is returned without valid reason (e.g., the customer refused delivery without any issue in the product), we reserve the right to deny future orders from the same customer.

📭 Courier Company Return Errors

If your parcel was returned mistakenly by the courier company and not due to your fault:

• We will reship the parcel to you at no additional cost.

• You must notify us within 24–48 hours of tracking update for such cases.

🛑 Non-Returnable Items

• Used products

• Opened or damaged packaging

• Sale, discounted, or promotional items

• Custom or personalized orders

📩 How to Request a Return

Please contact us at:
📧 support@hmporganic.com
📱 WhatsApp: +92 301 9122610

Include your Order Number, Reason for Return, and Unboxing Video (if applicable).